Please note that whilst we will endeavour to process your order as quickly as possible, we are a small artisan team, and all our mixes are made up by hand. We deal with all orders in the order in which they come in, and this sometimes results in delays of a few days before we can despatch, either because of the number of orders we have, and sometimes because we are waiting for ingredients to arrive from our suppliers.
We ship our vegan dried food mixes worldwide via our local postal service, and cannot be held responsible for transit times, parcels lost in transit, or if items are held by customs officials in their country of destination. Please note it is your responsibility to know the laws of your country in terms of what can and cannot be shipped to you. Each country has different laws and regulations about buying products from other countries. Before placing your order, please be sure of your local customs laws concerning the shipment of plant-based dried foods. It is your responsibility to know what is legal in your country and what is not. We cannot be held responsible or accountable for any taxes, duties, tariffs, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them. We will always ship discreetly and in a way that will best help you receive your order, but you order at your own risk.
We will not knowingly ship our products to any countries that may require any type of license and will not be held responsible or liable for any problems that result at your local customs office. Customs clearance can take anywhere from a day to thirty days in our experience, but for the most part it is typically very fast. No refunds will be given for items that are seized at your local customs office or not delivered unless returned to us in a resellable condition. Please note that we cannot refund shipping in such circumstances.
First Class shipping can take up to 30 business days for delivery to your country and then must clear customs. Please note that our default shipping is by First Class mail, which does not usually include tracking. Sending registered post with tracking incurs an additional charge of £4.50. If you require this additional service, please select this as an option when you place your order on the Shop page.
By ordering from our site you are stating that you agree to our shipping policy and terms of conditions.